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Not plan to keep customer them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception. If you say, Your new bedroom furniture will be delivered on Tuesday, make sure it is delivered on Tuesday. Otherwise, dont say it. The same rule applies to client appointments.
This can help give employees listening skills to understand what the customer wants as well as how to manage expectations and say no when necessary. At the end of the day the customer is the only person that can tell you what they want and how well you are doing at providing that. This makes.
Are our systems and processes built around our needs or the customers? Customers must also be considered when setting internal targets and key performance indicators (KPIs). A call centre may want to reduce its call waiting times and so target employees to keep calls short and answer the next call as quickly as possible. However.